In Winter for appointments call on 99438055 or 79322092.

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Welcome to Ritz Kayaks

Shipping & Returns in Malta

Shipping:

RitzKayaks.com offers a 48 hour free shipping policy for purchases over €500 in Malta. If you have received a satisfactory product but are, in any way, unhappy with the delivery, please contact us immediately with your complaint.

Returns:

Returns are not a problem! We see two reasons for you to want to return your goods, and thus offer different solutions:

 

Return due to a defective product

If the product that has arrived at your end is defective, we offer three solutions for you to choose from:

  • Replacement with a similar product: If you take this option we will pick up the product and deliver a replacement product within three working days. All costs will be borne by us. All we require is visibility of defect upon collection. This offer holds for 5 days from delivery of initial product.
  • Credit note refund with a 10% discount: If you take this option we will pick up the defective product and forward you with a credit note refund including a 10% discount. All we require is visibility of defect upon collection. This offer holds for 5 days from delivery of initial product.
  • Money Back: If you would like a money-back refund, we will do so within 5 days of collecting the defective product. All we require is visibility of defect upon collection. This offer holds for 5 days from delivery of initial product.
 

Return as you are unhappy with choice made

  • You may be unhappy with the choice made, or size chosen, or the general appearance of the product of your choice.
  • If you notify us within 3 days of the delivery of the product, we will provide you with a credit note for the same value.
  • The credit note holds a ‘3-months apply’ period.